We offer a 5-day exchange policy, which means you have 5 days after receiving your item to request an exchange.
Eligibility for Exchange
To be eligible for an exchange, your item must be:
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In the same condition that you received it
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Unworn or unused
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With original tags attached
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In its original packaging
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Accompanied by the receipt or proof of purchase
How to Request an Exchange
To start an exchange, please contact us at info.thelunara@gmail.com within 5 days of delivery.
Once your exchange request is approved:
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We will share exchange instructions and pickup details
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A ₹250 exchange handling fee will be charged
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Items sent without prior exchange approval will not be accepted
Please note: Exchange items must be sent to the following address:
Important Notice
🚫 We do not offer refunds under any circumstances.
All eligible returns will be processed only as exchanges.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 24 hours of delivery at info.thelunara@gmail.com with clear photos/videos so we can resolve the issue quickly.
Non-Exchangeable Items
The following items are not eligible for exchange:
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Sale or discounted items
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Gift cards
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Custom-made or personalized products
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Personal care products
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Items showing signs of wear, use, washing, or damage
Exchange Process
The fastest way to get your desired item is:
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Request an exchange within 5 days
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Return the original item after approval
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Place or confirm the exchange order once approved
Contact Us
For any exchange-related questions, feel free to reach out at:
📧 info.thelunara@gmail.com
